Terms & Conditions

Privacy & Confidentiality

All Client records are confidential and will not be shared with any third party, except if legally required and only to the appropriate authorities. Clients have the right to request records kept pertaining to them. Records will be shared with a Client with reasonable notice of request. We do not use nor share your e-mail address for unsolicited mail. Any emails sent by this Company pertain to the agreed services and products.

Payment

Payment can be made by cash, PayPal, or e-transfer. With the exception of PayPal, accepted currencies are US Dollars, Canadian Dollars, and Mexican Pesos at the current exchange rate. Payment is required either before or the day of service. We reserve the right to seek recovery of unpaid services thirty days from the date of service. In such circumstances, you may be liable for any and all additional costs incurred.

Late Policy

In consideration for the time of the Client, other Clients, and the Therapist, the Client agrees to arrive on time for the scheduled service time. Arrival 15 minutes after this time is considered late. Late appointments will be cancelled due to insufficient time for service completion. The Client may reschedule a late appointment however, we reserve the right to charge the full session rate (or applicable rate).

Cancellation Policy

Minimum 24 hours notice of cancellation required. This gives other clients the opportunity to receive treatment. For this reason, there will be a charge for the full cost for any missed appointments. Notification can be in person, email, text message, social media applications, or other means.

Termination of Agreements and Refunds Policy

Both the Client and Therapist have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Where a Service is deemed to have begun and is, for all intents and purposes, underway, no refunds or return will be awarded.